Refund policy

We want you to be happy with your purchase from I Can See The Sea Limited. If you are not satisfied with your purchase for any reason, you may return it for a full refund within 14 days of the purchase date.

To return an item, please follow these steps:

  1. Contact our customer service team at liz@icanseethesea.com or 07825 641232 to obtain a return authorization number (RAN).
  2. Pack the item securely in its original packaging, if possible.
  3. Include the RAN and a copy of your receipt in the package.
  4. Ship the package to the following address:

I Can See The Sea Limited

52 Bembridge Drive

Hayling Island

Hampshire, PO11 9LU

Please note that you are responsible for the cost of returning the item. We recommend that you ship the package with a tracking number so that you can verify that it is received by our warehouse.

Once we receive the returned item and verify that it is in its original condition, we will issue a full refund to your original payment method. Please allow up to 10 business days for your refund to be processed.

Exceptions

The following items are not eligible for return:

  • Personalized items
  • Items that have been used or damaged
  • Items that are not in their original packaging

If you have any questions about our return policy, please contact our customer service team.

Additional Information

  • We reserve the right to refuse a refund for any item that does not meet the requirements of our return policy.
  • If you are returning an item that is damaged or defective, please contact our customer service team for assistance.
  • We cannot process returns or refunds for items that are purchased from a third-party retailer.